General Information

Presciptions Refills and Transfers

  • Need a Refill: Please call your pharmacy, even if your bottle states there are no refills remaining. 


  • Request a refill before you run out: Please call your pharmacy before you run out and allow 3 business days for your refill to be processed


  • Medication Changes: Before a medication change can be approved you must have a visit with your provider. Medication changes can not be approved over the phone.


  • Switching pharmacies: call the pharmacy you want to begin using. Ask the new pharmacy to call the pharmacy you are leaving and request a transfer of your prescription information.

Appointment Cancellations and No Shows

  • Late Cancellation and No Show Policy: Two (2)  missed appointments or cancellations with less than 24 hours notice may result in termination of care in our clinic.


  • Unable to attend your scheduled visit: please call the office 24 hours in advance to cancel. If you are unable to reach us by phone please leave a message on our voicemail.


  • New Patients: If you are new patient and do not show or provide notice of cancellation for your first visit, we will not be able to reschedule you for future appointments. 

Phones and Messages


  • Someone is always available to  answer your call - Phones are answered by our staff  from  9:00 AM to 11:30 AM and from 1:00 PM to 4:30 PM. please follow the prompts on our phone message greeting to be directed to our  after hours representatives.


  • Non Emergent calls: If at any time you are directed to our voice mail please leave a message. Our voice mail box is  checked throughout the day. 


  • Messages to Providers: If you are leaving a general message for your provider we will transfer the message to them and you will receive a call back within 24 hours. 


  • Emergencies: At anytime you may reach our call service representatives by following the prompts within our phone message greeting.